C Color App FAQs | Personal Color Consulting Questions

How Can We
Assist You?

How Can We
Assist You?

Asked & Answered
Subscription Information
Account Assistance
App Assistance
Asked & Answered
Subscription Information
Account Assistance
App Assistance

ASKED & ANSWERED

SUBSCRIPTION INFORMATION

What does the C Color App subscription cost?

The cost of a monthly subscription is $2.99.

How can I update or change my credit card information?

All billing is handled by either Apple or Google depending on your device.

To change your billing information with Apple, open your iTunes account, click on ‘Store’ and sign in with your Apple ID. Once signed in, click ‘View My Account’, and your billing information will be accessible from your Apple ID Summary.

To change your billing information with Google visit https://play.google.com/store/paymentmethods.

How can I cancel my subscription?

Please visit either the C Color App in iTunes or the Google Play store to manage your subscription.

For Apple devices, open your iTunes account, click on ‘Store’ and sign in with your Apple ID. Once signed in, click ‘View My Account’, scroll down to ‘Settings’ and click ‘Manage’ to manage your subscription.

For Android devices, visit https://play.google.com/store/account/subscriptions, then select the C Color App to manage your subscription.

ACCOUNT ASSISTANCE

Help! I cannot log into my account.

Challenges with logging into your account are typically caused by a lost password or incorrect email address. Please check your account email or reset your password at: https://app.ccolor.com/Account/ForgotPassword. For additional assistance, please contact info@ccolor.com.

How can I change my password?

To change your password, visit https://app.ccolor.com/Account/ForgotPassword and enter your email address. The system will send you an email with instructions, regarding resetting your password.

For additional assistance, please contact info@ccolor.com.

APP ASSISTANCE

What do the filters mean?

Filters are the labeled icons and assist with preset lighting adjustments of the photograph, that you have chosen to match.

What does lighting mean?

The lighting slider assists with the temperature of the photograph, that you have chosen to match.

How can I take the best photograph for color matching?

The camera should be held at a distance, from the clothing or items being photographed, to best capture the accurate color. Additionally, the clothing or items being photographed should be placed in even lighting conditions without strong highlights or shadows.

How do I color match clothing?

Take the photograph of the clothing item and then follow the offered, step by step tutorial.

How do I color match items with patterns?

Focus the camera on the colors that are the most prominent in the pattern and that sit nearest the face. If there is an overall background color in the patterned garment, photograph that color to match. Remember that you and the C Color App work together, as your color preferences are innate. Decide which colors in the pattern catch your eye and whether or not the colors are a significant portion of the pattern.

Why do I need the C Color App if I already understand the red, yellow, blue and green colors that are in my C Color Spectrum?

There are 16.7 million colors, thus, there are millions of each color of red, yellow, blue and green that are in your C Color Spectrum and the C Color App will identify those colors for you.

Why did my C Color Spectrum change?

The C Color Quiz requires you to intuitively choose colors, based on your innate color preference knowledge. Clients may have a difficult time, shutting down their mind and allowing their intuition to lead with the C Color Quiz endeavor, thus, possibly resulting in inaccurate C Color Quiz outcomes. Free for a limited time, a C Color expert will be verifying your C Color Quiz results. Since the C Color App, as your personal handheld Color Consultant will be programmed to the results of the C Color Quiz, the C Color company is intent on ensuring the 100% accuracy of the product.

Why did my C Color Spectrum change and my friend’s did not change?

The C Color Quiz results were in alignment with the C Color Expert’s color evaluation.

INTERESTED IN YOUR C COLOR SPECTRUM?

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